Refund policy

Here's the updated section with that added:

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Diecast Studio Return & Refund Policy

At Diecast Studio, every model is quality-checked before it ships. Because diecast collectibles are collector-grade items, we do not accept returns for change of mind. However, we stand behind the condition of what you receive:

At the Time of Delivery
Please inspect your package before accepting it from the courier. If the parcel appears open, tampered with, or heavily damaged, do not accept the delivery. Record a video of the package in that condition as proof and decline the order at the doorstep. This helps us process a replacement or refund quickly without back-and-forth.

Damaged or Wrong Item (Discovered After Accepting Delivery)
To ensure complete transparency, every product is packed on camera before dispatch — we record a packaging video of each order to confirm its condition before it leaves our facility. If your order arrives damaged, defective, or incorrect, you may request this packaging video as proof within 24 hours of delivery by emailing us at diecaststudio.support@gmail.com. Along with your unboxing video (unedited, from the moment you open the sealed package), this helps us verify the issue quickly and eliminates any dispute over where the damage occurred. Once verified, we'll offer a replacement (subject to stock) or a full refund to your original payment method.

Pre-Orders
Pre-order token payments reserve your unit from an incoming batch. Tokens are refundable only if we fail to deliver within the promised delivery window communicated at the time of booking.

Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.

COD Orders
Orders paid via Cash on Delivery are refunded via bank transfer or UPI, as no original payment method exists to refund to.

For any return or refund query, contact us at diecaststudio.support@gmail.com.